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Spanish Bilingual Customer Care/Retention

Experience

2-3 Years

Location

Remote, Based in Dominican Republic

Employment Type

Full Time, 40hrs/week

Job Description

Our client is a leading global provider of vitamins and nutritional supplements with over 25 years of experience, proudly serving over 3 million customers worldwide. They are currently seeking talented and passionate Customer Service/Retention Specialists to join their team, support their customers, enhance loyalty, and ultimately help retain their core client base.

Seize this opportunity to be part of an organization that values healthy living and is committed to making significant improvements in human well-being and fitness.

Key Responsibilities

  • Engage with customers professionally, courteously, and energetically, addressing inquiries and requests.
  • Educate customers on our products and their benefits, providing tailored information.
  • Apply your skills and advanced strategies to transform cancellation requests into sales and retention opportunities, boosting revenue.
  • Creatively customize offers according to each customer’s needs.

Skills and Competencies

  • 2-3 years of experience in customer service, sales, or retention.
  • Excellent interpersonal, written, verbal, and active listening skills.
  • Strong computer skills, including 30+ WPM typing and the ability to navigate multiple programs.
  • Detail-oriented, adaptable, and flexible in a changing environment.
  • Empathetic, diplomatic, and able to exercise sound judgment.
  • Positive, personable, and genuinely interested in others’ well-being.
  • Comfortable in a fast-paced, inbound call center environment.
  • Adept at multitasking, prioritizing, and problem-solving.
  • Reliable, committed, and receptive to coaching and feedback.
  • Driven, patient, and able to work independently or as part of a team.
  • Focused on achieving monthly goals and delivering excellent customer service.
  • Skilled at resolving billing issues and explaining procedures.

Minimum Technical Requirements

  • A desktop or laptop with Windows 10 Version 21H1 or higher. It should have at least 8GB memory and a 9th Gen Intel Core i3 or comparable AMD processor.
  • A dedicated Ethernet or LAN connection for stable internet access.
  • High-speed internet with a minimum of 50 Mbps speed, preferably a Fiber connection.
  • A noise-cancelling headset with a microphone to ensure clear audio communication.
  • A quiet, dedicated workspace that’s free from interruptions.
  • Up-to-date antivirus and security software to protect sensitive information.
  • A webcam for video meetings.
  • Access to a reliable power source and backup for uninterrupted work.

More Information

  • Permanent work-from-home, remote role
  • Full-time, 40 hours per week
  • Starts ASAP
  • Based in Dominican Republic
  • Paid training program (earn while you learn)
  • Daily 1-hour paid meal break
  • Supportive mentoring and coaching
  • Welcoming, rewarding environment
  • Base pay plus commissions and bonus structure
  • Paid U.S. public holidays

Interested? Apply Now!