AI quality assurance
Your customers are talking.
Hear the conversations. Do not grade the brand on a thin sample.
Most quality programs listen to the calls a person has time to open. Customers are talking on the rest of them too. AI quality assurance is how those conversations get reviewed, then handed back to coaching for the people who stay on the calls that need a person.
What the published service includes
- Call monitoring.
- Design and implementation of the quality program.
- Speech analytics.
- NPS and CSAT measurement.
Training and industry practice still sit under quality.
Contact
Don’t outsource your brand. Extend it.
Tell us where the calls hurt.
Phone(866) 301-5333
EmailClientRelations@worldclasscc.com
New York307 W 38th Street, 16th Floor PMB 383, New York, NY 10018