Customer Service
Phone, chat, email, and social. Inbound and outbound. Technical support when the product needs it. AI-trained, bilingual representatives who are vetted, managed, and ready to scale.
Learn moreOne partner
The entire customer journey.
A person only when the call needs one. Technology and process for the rest.
Customers do not care whether service comes from people, technology, or process. They care that it is handled, and that it still sounds like the brand. These six services are how that work is organized. They are not six vendors.
Sales
Inbound and outbound sales with trained specialists. A published health and wellness program reported sales up 35%.
Learn moreCustomer Retention
The conversations that keep a customer. A published national retail program reported repeat customers up 30%.
Learn moreAppointment Setting
Scheduling and routine inquiries. A published medical-facility program used virtual agents around the clock. No percentage was published.
Learn moreAI Quality Assurance
Call monitoring, design and implementation, speech analytics, and NPS and CSAT measurement.
Learn moreContact Center Operations
A complimentary evaluation, Lean Six Sigma, and project management for the operation itself.
Learn moreResults shown represent individual client programs and are not guarantees of future performance.
Contact
Don’t outsource your brand. Extend it.
Tell us where the calls hurt.
Phone(866) 301-5333
EmailClientRelations@worldclasscc.com
New York307 W 38th Street, 16th Floor PMB 383, New York, NY 10018