Contact center operations
Run the operation. Do not just staff it.
A complimentary look at where a person should stay on the call, and where technology or process should take it.
Contact center operations is the work around the calls: how the program is designed, measured, and improved. People, technology, and process are assigned to the seats where each one belongs.
What this covers
- A complimentary evaluation of the operation.
- Lean Six Sigma.
- Project management.
- Technology for the program: CRM, phone services, workforce management tools, coaching platforms, internet connectivity, and security measures.
- Training, coaching, and quality review.
- Vendor and BPO strategy, including US, nearshore, and offshore seats, when that is the right place for the work.
The public FAQ says programs integrate with existing processes, and that data is handled through strict protocols and compliance standards. No certification is named, so none is named here.
Contact
Don’t outsource your brand. Extend it.
Tell us where the calls hurt.
Phone(866) 301-5333
EmailClientRelations@worldclasscc.com
New York307 W 38th Street, 16th Floor PMB 383, New York, NY 10018