FAQ
Frequently asked questions.
These answers follow the published FAQ and the published programs. Where a number or a certification was not published, it is not added here.
What services are offered?
The published FAQ lists virtual call center services, inbound and outbound call handling, customer support, sales assistance, and process improvement. This site also describes customer retention, appointment setting, AI quality assurance, and contact center operations.
How is quality handled?
Quality starts with training and industry practice. AI quality assurance adds call monitoring, design and implementation, speech analytics, and NPS and CSAT measurement.
Are agents multilingual?
Yes. We offer multilingual agents. A published software program used 24/7 multilingual support and resolved tickets 45% faster. Results shown represent individual client programs and are not guarantees of future performance.
Can this work with an existing process?
Programs integrate with existing processes.
Which industries?
We serve retail, healthcare, finance, technology, and more. Published programs also include electronics, health and wellness, a bank, a travel agency, software, a medical facility, and a commercial law firm. See industries.
How is data secured?
Data security is handled through strict protocols and compliance standards.
Can the operation take high volume?
Yes. The operation can scale to handle high call volume.
How do we start?
Start through the website or the customer service line. Call (866) 301-5333 or email ClientRelations@worldclasscc.com. The review of the operation is complimentary.
Contact
Don’t outsource your brand. Extend it.
Tell us where the calls hurt.
Phone(866) 301-5333
EmailClientRelations@worldclasscc.com
New York307 W 38th Street, 16th Floor PMB 383, New York, NY 10018